Thank you for shopping at www.trxmarin.my (“the Website”). This Return and Refund Policy outlines our policy regarding returns and refunds for products purchased from our website. By making a purchase on our website, you agree to the terms of this policy.
Returns:
1. Eligibility:
– To be eligible for a return, the item must be unused and in the same condition as when it was received.
– The item must be in its original packaging (if applicable).
– The return request must be made within 14 days of receiving the product.
2. Return Process:
– To initiate a return, please contact our customer support at support@trxmarin.my with your order details and the reason for the return.
– Our customer support will provide you with the necessary instructions and address for the return.
– Please securely package the item to be returned to avoid any damage during transit.
– You are responsible for the return shipping costs unless the return is due to a mistake on our part.
3. Inspection and Approval:
– Once we receive the returned item, we will inspect it for eligibility based on the conditions mentioned above.
– If the return is approved, we will process your refund or exchange as per your preference.
Refunds:
1. Eligibility:
– You are eligible for a refund if your return is approved based on the conditions mentioned above.
2. Refund Process:
– For eligible refunds, we will initiate the process within 7 business days of receiving the returned item.
– The refund will be issued in the original form of payment used for the purchase.
– Please note that depending on your payment method, it may take some time for the refund to be reflected in your account.
3. Non-Refundable Items:
– Certain items are non-refundable, including but not limited to:
a. Gift cards or vouchers.
b. Downloadable software or digital products.
c. Customized or personalized items.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please contact us at the following address or email:
TRX MARIN
No 2 Jalan Magnesium 7 /106A, Putramas,
Seksyen 7, 40000, Shah Alam,
Selangor, Malaysia
Email: support@trxmarin.my
Please note that this sample return and refund policy should be reviewed carefully and modified to comply with any local laws or specific circumstances of your business. Legal counsel should be sought to ensure full compliance.